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These Standard Terms and Conditions (the “Terms”) are a binding legal contract. These Terms relate to the Order between Big Magic, Inc.,  (“we,””us,” “the Company,” “our”) and the party (“Customer,” or “you”) that is signing and/or agreeing to the Order (whether in writing, electronically, or by any other means) with respect to the Customer’s use and access of the website building & hosting software, as described in these Terms.

Capitalized terms that are used in these Terms are given their meanings in the “Definitions”section, below, and in the Business Associate Agreement (the “BAA”), that is attached to these Terms as Appendix 1. These Terms also incorporate, by reference, the Big Magic, Inc. Terms of Use located at https://srlgroup.co/MSA.

Recitals

  1. The Company is an authorized reseller of a unique and proprietary computer software application (the website building & hosting software) to provide the Customer with a customized website.
  2. Customer desires the Company to provide it with a limited and non-exclusive right to use and access the website building & hosting software for the sole purpose of developing a customized website for the Customer.
  3. The Company hosts and maintains the website through its relationship with the 3rd party owner/operator of the software. The Customer shall be entitled to use and access to the website building & hosting software exclusively on a SaaS basis via the secure website.
  4. The Company and Customer are entering into an electronic Order that describes the particulars of Customer’s use and access of the website building & hosting software. The Company and Customer may change the Order from time to time by signing and/or agreeing (whether in writing, electronically or in any other form or by any other means) to a Change Order or a new Order. These Terms shall apply to such changes. The Order and any Change Order and new Order are legally binding contracts between the Company and Customer, and shall be subject to these Terms.
  5. The Company and Customer are entering into the BAA on the Effective Date, simultaneous with the effectiveness of these Terms. The BAA is incorporated into these Terms by reference. To the extent the provisions of the BAA conflict with the provisions of these Terms, the provisions of the BAA, whichever is in conflict, shall prevail.

NOW, THEREFORE, the parties agree to be bound by the following terms and conditions, all of which apply to the Order (as it may be amended or changed by a Change Order, or replaced by another Order from time to time):

  1. Term

    1. Effective Date

These Terms shall become effective on the Effective Date as listed in the Insertion Order, and (unless sooner terminated according to their provisions) shall continue in effect on a month-to-month basis. On the last calendar day of each calendar month following the Effective Date, the Term shall be renewed automatically for a successive period of one calendar month.

1.2         Termination

1.2.1 Termination by Customer. The website building & hosting software contains a function to enable Customer to terminate these Terms and all of Customer’s rights arising hereunder. Customer shall have the right to terminate these Terms only in accordance with such function.

1.2.2 Termination by the Company. The Company may terminate these Terms or the BAA at any time and without notice if Customer breaches or is in default of any of these Terms, the BAA, or any other agreement with the Company, or is in violation of any applicable Laws, or for the Company’s convenience.

1.2.3 Effect of Termination. Upon termination for any reason: (a)the Company shall have the right to terminate, disable or restrict access to, or use of, the website building & hosting software, the SaaS Site and the Website by Customer or by any other party; and (b) Customer shall pay all moneys, including the SaaS Right Fee, due to the Company pursuant to these Terms through the effective date of termination.

2. SaaS Right

2.1          Limited Right

During the Term, the Company grants the SaaS Right to Customer, subject to the restrictions herein. Customer hereby accepts the SaaS Right.

2.2         SaaS Right Fee

In consideration of the SaaS Right, Customer shall pay a monthly fee (SaaS Right Fee) to the Company, in the amounts and on the terms that are set forth in the Order (as same may be changed by a Change Order or a new Order). By entering into these Terms, Customer hereby authorizes and consents to the Company’s charging the SaaS Right Fee (and all other moneys due by Customer hereunder) to Customer’s credit card as specified on the Order (as same may be changed by a Change Order or a new Order). Customer may change the credit card to be charged from time to time by giving prior notice via email to the Company. Customer shall not, and irrevocably waives the right to, charge back or otherwise rescind, cancel, or dispute the payment of all, or any portion, of the SaaS Right Fee to Customer’s credit card company (unless otherwise restricted by applicable law or contracts between the Company and third parties).

2.3         Restrictions

2.3.1 Customer shall not:

2.3.2 permit any third party, other than Customer’s employees and Permitted Contractors, to use or access the website building & hosting software or the SaaS Site;

2.3.3 delete (or permit to be deleted) any identifying marks, copyright, or proprietary notices of the Company or any third party from the website building & hosting software or the SaaS Site;

2.3.4 frame or mirror any portion of the SaaS Site, or the Website on any website or computer network other than those belonging to and/or operated by the Company;

2.3.5 collect or use any information about other users of the SaaS Site;

2.3.6 engage in data extraction or data-mining;

2.3.7 translate, decompile, create, or attempt to create (by reverse engineering or otherwise) the source code of the website building & hosting software or any of the ideas or know-how that are embodied in the website building & hosting software, or attempt to do so;

2.3.8 adapt, modify, or alter the website building & hosting software in any way;

2.3.9 create a derivative work of the website building & hosting software (or any part thereof);

2.3.10 use the SaaS Site or the Website for unlawful purposes;

2.3.11 post or transmit information or material on or via the SaaS Site or the Website that may be abusive, obscene, defamatory, harassing, offensive, profane, vulgar, threatening, malicious, or unlawful (all as determined by the Company in its sole reasonable discretion);

2.3.12 post or transmit information or material on or via the SaaS Site or Website that is intended to be used for any unlawful purpose; or is false or misleading; or that actually or potentially infringes the copyright, trademark, patent, trade secret or other right of any Person; or that is invasive of the privacy or publicity rights of any Person; or that encourages, facilitates, aids, or abets criminal conduct; or that may give rise to civil liability (all as determined by the Company in its sole reasonable discretion);

2.3.13 post or transmit information or material on or via the SaaS Site or the Website that is related to abortion or the termination of pregnancy, or identifies abortion or the termination of pregnancy as one of Customer’s primary services;

2.3.14 interfere, disrupt, or attempt to gain unauthorized access to other user accounts on or via the SaaS Site or any other computer network;

2.3.15 post or transmit viruses, Trojan horses, worms, defects, date bombs, time bombs, or other items of a destructive nature or any other malicious codes, scripts, or programs on or via the SaaS Site;

2.3.16 restrict or inhibit any other user from using or accessing the SaaS;

2.3.17 hack or deface any portion of the SaaS Site;

2.3.18 print (or otherwise copy or use) any personally identifiable information about other users of the SasS site; or

2.3.19 collect, store or transmit personally identifiable user information in violation of applicable privacy regulations and laws (both U.S. and abroad).

2.4         Hardware; Operating Systems

Customer is solely responsible for acquiring, installing, and operating any Equipment in conjunction with Customer’s operating systems necessary for Customer to access and use the website building & hosting software, the SaaS Site, and the Website.

2.5         Scope of Use

Customer shall use and access the website building & hosting software, the SaaS Site, and the Website exclusively for its internal business use (Permitted Purpose). Customer shall not use or access the website building & hosting software, the SaaS Site, or the Website for any other purpose, or for the benefit of any other Person. The website building & hosting software and the SaaS Site shall be used and accessed only by employees and Permitted Contractors of Customer.

2.6         Limited Warranty

2.6.1 The Company warrants that the website building & hosting software shall be free of Errors when accessed and used in accordance with the Company’s instructions described on the SaaS Site. The Company’s obligations pursuant to this Section 2.6 shall only apply during the ninety (90) day period immediately following the Effective Date (Warranty Period). Customer shall promptly notify the Company of any Error within the Warranty Period by providing written notice to the Company specifying the particulars and details of the purported Error. If the Company determines that the website building & hosting software contains an Error, the Company’s sole obligation under this limited warranty is to correct such Error free of charge within a reasonable time. Customer’s exclusive remedy for an Error shall be the correction of the Error within a reasonable time, or, if the Error is not corrected, a refund of that portion of the SaaS Right Fee paid by Customer that is associated with the Error.

2.6.2the Company does not warrant that: (i) the use of the SaaS Site or the Website shall be uninterrupted; (ii) the use of the SaaS Site, the website building & hosting software, or the Website shall meet Customer’s needs; or (iii) the SaaS Site or the Website shall operate on any computer operating system other than the most current version of Microsoft® Windows® or Apple® OS (as of the Effective Date), the two prior versions of such operating systems, or any web browser other than the most current version of Microsoft® Internet Explorer®, Firefox®, Apple® Safari®, or Google® Chrome® (as of the Effective Date) or the two prior versions of each of such web browsers.

2.6.3the Company is not responsible for, and this limited warranty shall not apply, to Customer’s misuse or negligent use of the SaaS Site or the Website (as determined reasonably by the Company) or any unauthorized modification to the website building & hosting software.

2.6.4the Company shall use its commercially reasonable efforts to keep the SaaS Site and the Website operational on the Internet. In case of downtime, the Company’s sole responsibility shall be to restore the operations of the SaaS Site and the Website. The Company shall give a service credit to Customer in case of downtime, in an amount that is equal to: (a) the number of full calendar days that the SaaS Site or the Website was not operational, divided by (b) thirty (30); and that quotient (c) multiplied by the SaaS Right Fee for one (1) month. The Company shall apply such service credit to the SaaS Right Fee due for the calendar month following the month during which the downtime occurred, provided that these Terms have not been terminated on or before the date the service credit is to be applied.

2.6.5 To claim a remedy under Section 2.6.4, Customer shall submit a notice to the Company, via an online form that is available to Customer at www.srlgroup.co, that contains the following details:

– Billing information, including Customer name, billing address, billing contact and billing contact phone number;

– Dates and time periods for each instance of unavailability during the relevant period; and calculations.

– An explanation of the claim, including any relevant Claims are to be made not more frequently than once per calendar month, and must be submitted to the Company within 10 business days after the end of the applicable month.

All claims shall be verified against the Company’s system records. Ifthe Company disputes any period of downtime alleged by Customer, the Company shall provide to Customer a record of service uptime for the applicable period. The Company shall provide such records only in response to claims made by Customer in good faith.

2.6.6the Company shall have no obligations under this Section 2.6 during any period in which Customer is in breach of any of Customer’s obligations pursuant to these Terms or the BAA.

2.6.7 EXCEPT TO THE EXTENT SET FORTH IN THIS SECTION 2.6, the Company EXPRESSLY DISCLAIMS, AND CUSTOMER HEREBY EXPRESSLY WAIVES, ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES AS TO ANY RESULTS TO BE OBTAINED FROM ANY USE OF THE website building & hosting software, THE SAAS SITE, OR THE WEBSITE.

2.7         Web Hosting

Customer will exclusively utilize the services of the Company to host the Customer’s Website. Customer shall not permit any other Person to host the Customer’s Website.

3. Content

3.1         the Company Content

The provisions of this Section 3.1 shall apply as long as Customer is not in default under these Terms, the BAA, or any other agreement with the Company, or in violation of applicable Laws.

3.1.1 Limited Availability. The Company shall make available to Customer via the SaaS Site, on a limited and non-exclusive basis, certain content (BMI Content) for Customer’s Website. The Company Content shall include factual information about medical conditions and procedures and other healthcare-related information of a general nature, and shall be made available in textual, still image, video, graphical, or any other format.

3.1.2 Selection of the Company Content. The SaaS Site shall enable Customer to select all or portions of the Company Content for use on Customer’s Website. Customer is solely responsible for the selection and use of the Company Content on Customer’s Website.

3.1.3 Limitations on Use of the Company Content. Customer shall have the limited right to use the Company Content exclusively on Customer’s Website, and for no other purpose. Customer shall not use or display any of the Company Content for any purpose whatsoever (including, without limitation, for advertising, brochures, mailing, emails, solicitations, or information) other than the Customer’s Website. Customer shall not make (or cause to be made) any derivative work out of, or based upon, any of the Company Content.

3.1.4 Acknowledgment. Customer confirms and acknowledges to the Company that: (i)the Company has made the Company Content available on an as is, general informational basis to all of the Company’s customers; (ii) it is the sole responsibility of Customer, using its professional healthcare expertise and best practices, to select and use the Company Content that is appropriate for Customer’s Website, Customer’s patients, Customer’s prospective patients, and all users of Customer’s Website; (iii)the Company makes no representation or warranty to Customer, to Customer’s patients, to users of Customer’s Website, or to any other Person about the accuracy, completeness, or reliability of the Company Content or about whether the Company Content is correct at the time Customer initially selects the Company Content for use in its Website or at any later date; and (iv) the Company Content is not necessarily the opinion of licensed medical professionals.

3.1.5 Disclaimer. The Company disclaims all responsibility to Customer, to Customer’s patients, to users of Customer’s Website, and to any other Person to update, change, or correct the Company Content based on medical advances or developments in healthcare or related fields of study or practice, or for any other reason.

3.2         Customer Content

3.2.1 Uploading Content. The website building & hosting software shall make available to Customer the ability to upload the Customer Content to the Customer’s Website, and to use the Customer Content on the Customer’s Website.

3.2.2 Acknowledgment. Customer confirms and acknowledges to the Company that it is the sole responsibility of Customer, using its professional healthcare expertise and best practices, to select and use Customer Content that is appropriate for Customer’s Website, Customer’s patients, Customer’s prospective patients, and all users of Customer’s Website.

3.2.3 Representations about Customer Content. Customer represents and warrants to the Company that the following statements are true and correct as of the Effective Date, and shall be true and correct at all times throughout the Term: (i) Customer is the sole owner of the Customer Content and/or has the legal right to use the Customer Content on Customer’s Website; (ii) Customer has not received any oral, written, or electronic notice from any Person that any of the Customer Content is alleged to infringe on the rights of such Person; (iii) Customer is not aware of any basis to believe that any of the Customer Content infringes on the rights of any Person; and (iv) Customer Content does not violate any applicable law or regulation.

3.2.4 Customer Responsibilities Regarding Customer Content. Customer shall retain all rights to, and shall be exclusively responsible for the care, privacy, security, use, display, and disclosure of the Customer Content, the Protected Health Information, the Identity Information, and the Images. Customer acknowledges that the Company has no responsibility, and shall have no liability to Customer or to any other Person, for any of the Customer Content, the Protected Health Information, the Identity Information, and the Images.

3.2.5 Right to Remove Content. The Company may remove Customer Content or the Company Content from its servers or Customer’s Website at any time if the Company determines, in its sole discretion, that such content is inaccurate, infringing, indecent, detrimental, or for any other reason. The Company shall not be held responsible for loss, damage, or claims arising from removal of content under this Section.

4. Content Management System

4.1          About the Content Management System

Subject to the restrictions set forth in these Terms, the Company shall provide Customer with the limited right to use and access a Content Management System. The Content Management System shall be made available to Customer via the SaaS Site. Customer shall utilize the Content Management System solely to enhance, modify, remove, and/or adapt the Customer Content andthe Company Content that is located on the Customer’s Website for the Permitted Purpose, and for no other purposes. Customer shall use and access the Content Management System solely via the SaaS Site.

4.2          Restrictions

Customer shall not: (i) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time-share or otherwise commercially exploit or make the Content Management System available to any Person other than an employee or Permitted Contractor of Customer; or (ii) use or access the Content Management System with the intent to (1) build a product or service that is competitive with any product or service provided by the Company to Customer or to any Person; (2) build a product or service using ideas, features, functions or graphics that are similar to any product or service provided by the Company to Customer or to any other Person; or (3) copy the ideas, features, functions, or graphics of any product or service that the Company provides to Customer or to any other Person.

5. Security Safeguards

BMI shall furnish Customer with Access Codes. Customer agrees to use the Access Codes to use and access the SaaS Site, the Content Management System, and the Customer’s Website. Customer shall not furnish, or make accessible, any of the Access Codes to any Person (other than the employees and Permitted Contractors of Customer). Customer shall take all steps necessary to protect and keep the Access Codes safe and secure, and shall be solely responsible for their safety and security. In case of loss or breach of the security of the Access Codes, Customer shall promptly inform the Company and, at Customer’s sole expense, shall cooperate and take all steps necessary, desirable, or that are directed by the Company in order to mitigate the breach and consequences arising therefrom.

6. Confidential Information

6.1          Proprietary Rights

BMI retains title in, and is the sole and exclusive owner of, the Confidential Information. Notwithstanding anything in these Terms to the contrary, the Company has, and at all times shall have, the right to use all of the Confidential Information. Customer shall not, by virtue of these Terms or otherwise, acquire any proprietary rights whatsoever in the Confidential Information. Any right not expressly granted to Customer by these Terms is hereby expressly reserved by the Company.

6.2          Duties of Confidentiality

Customer shall secure and protect the Confidential Information in a manner consistent with the maintenance of the Company’s rights therein. Customer shall permit access to the Confidential Information and the SaaS Site, and use of the SaaS Site and the Software, exclusively on a need to know basis and only to those of its employees or Permitted Contractors who require such access or use solely for the Permitted Purpose. Customer shall instruct and/or enter into written agreements with the employees and Permitted Contractors of Customer who are permitted such access or use in order to satisfy Customer’s obligations hereunder. Customer shall cooperate with and assist the Company in identifying and preventing any unauthorized use, copying, or disclosure of the Confidential Information. Without limitation of the foregoing, Customer shall advise the Company immediately in the event Customer learns or has reason to believe that any Person has violated or intends to violate the confidentiality of the Confidential Information or the proprietary rights of the Company, and Customer shall, at Customer’s sole expense, cooperate with the Company in seeking injunctive or other equitable relief in the name of, at the Company’s sole discretion, either Customer or the Company, against any such Person. Customer agrees to maintain (and to cause the employees and Permitted Contractors of Customer to maintain) the confidentiality of the Confidential Information using not less than the same degree of care that Customer uses to maintain the confidentiality of Customer’s own most confidential information and Protected Health Information and according to best practices in healthcare. Customer acknowledges that the Confidential Information constitutes and embodies trade secrets which are the unique, sole, and exclusive property of the  Company. Customer shall not disclose, sell, transfer, pledge, sublicense, publish, display or otherwise make accessible or available the Confidential Information in any manner, in whole or in part to any Person other than its employees or Permitted Contractors. Customer acknowledges that the disclosure of any aspect of the Confidential Information, or any other confidential or proprietary information referred to in these Terms, or any information which at law or equity ought to remain confidential, shall immediately give rise to continuing and irreparable injury to the Company that is inadequately compensable in damages at law. The Company shall be entitled to obtain immediate injunctive relief against the breach or threatened breach of any of the foregoing confidentiality undertakings (without the posting of any bond), in addition to any other legal remedies that may be available. Customer hereby consents to the obtaining of such injunctive relief.

7. Limitation of Liability

The Company’s maximum liability to Customer and to the present, former, and future shareholders, officers, directors, members, managers, partners, agents, and Affiliates of Customer, and to any of the Affiliates of the foregoing Persons, for all causes and claims whatsoever, whether arising under these Terms, the BAA, or otherwise, shall be limited to the lesser of (a) Customer’s actual damages, or (b) an amount equal to 10% of the sum of all SaaS Right Fees that have been paid by Customer to the Company under these Terms during the one-year period immediately preceding the action or omission giving rise to the alleged liability.

IN NO EVENT SHALL THE COMPANY BE LIABLE TO CUSTOMER OR TO ANY OTHER PARTY (INCLUDING WITHOUT LIMITATION, THE PRESENT, FORMER, AND FUTURE SHAREHOLDERS, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, PARTNERS, AGENTS AND AFFILIATES OF CUSTOMER, AND THE AFFILIATES OF ANY OF THE FOREGOING PERSONS, FOR LOST PROFITS, LOSS OF USE, LOSS OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR INCIDENTAL DAMAGES, HOWEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, BREACH OF WARRANTY, INDEMNITY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS, OR OTHERWISE. THESE LIMITATIONS SHALL APPLY WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THE PARTIES ACKNOWLEDGE THAT THE SaaS RIGHT FEES WERE DETERMINED BASED UPON THE FOREGOING LIMITATION OF LIABILITY.

THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE.

BOTH PARTIES UNDERSTAND AND AGREE THAT THE REMEDIES, EXCLUSIONS AND LIMITATIONS SET FORTH IN THESE TERMS ALLOCATE THE RISKS OF PRODUCT AND SERVICE NON-CONFORMITY BETWEEN THE PARTIES AS AUTHORIZED BY THE UNIFORM COMMERCIAL CODE AND/OR OTHER APPLICABLE LAWS.

THESE TERMS AND ITS PROVISIONS (INCLUDING THE AMOUNT OF THE SAAS RIGHT FEE) REFLECT, AND ARE SET IN RELIANCE UPON, THIS ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATIONS OF LIABILITY SET FORTH IN THESE TERMS.

BMI SHALL HAVE NO LIABILITY TO CUSTOMER OR TO ANY OTHER PARTY INCLUDING WITHOUT LIMITATION THE PRESENT, FORMER, AND FUTURE SHAREHOLDERS, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, PARTNERS, AGENTS, AND AFFILIATES OF CUSTOMER, AND THE AFFILIATES OF ANY OF THE FOREGOING PERSONS, WITH RESPECT TO ITS OBLIGATIONS UNDER THESE TERMS OR OTHERWISE IF, AT THE TIME OF THE ACT OR OMISSION GIVING RISE TO SUCH ALLEGED LIABILITY, CUSTOMER WAS IN DEFAULT, OR HAD FAILED TO PERFORM FULLY, ANY OF ITS OBLIGATIONS UNDER THESE TERMS, THE BAA, OR ANY OTHER AGREEMENT WITH THE COMPANY, OR WAS IN VIOLATION OF ANY APPLICABLE LAWS.

8. Indemnification

To the maximum extent permitted by applicable Laws, Customer and its present, former, and future shareholders, directors, officers, members, managers, employees, agents, and Affiliates (and the present, former, and future shareholders, directors, officers, members, managers, partners, employees, agents, and Affiliates of any of the foregoing Persons) (collectively, the Indemnitors) shall, at their own expense, jointly and severally indemnify and promptly reimburse the Company for the defense of, and hold harmless the Company and the Company’s members, managers, officers, employees, agents, attorneys, and Affiliates (and the present, former and future shareholders, directors, members, managers, officers, employees, agents, attorneys, and Affiliates of any of the foregoing Persons) from and against any and all claims, actions, liabilities, losses, damages (including without limitation consequential and punitive damages and loss of profits and anticipated profits), judgments, amounts paid in settlement, liens, charges, fines, costs and expenses (including the fees and expenses of attorneys, accountants, experts, and other professionals) resulting from, arising out of, or pertaining to (i) the use or operation of, or access to, the Confidential Information, the SaaS Site, the website building & hosting software, or Customer’s Website by any of the Indemnitors or by any user of Customer’s Website; (ii) a claim by any Person that the Customer Content, Protected Health Information, Identity Information, or Images (or any part thereof) violates or infringes on the rights of such Person; (iii) any actions or omissions of any Indemnitor; (iv) the breach of any provision of these Terms by Customer; (v) the falsity or inaccuracy, at any time during the Term, of any representation made by Customer in these Terms; (vi) any claims, proceedings, or lawsuits brought by or on behalf of the United States (including, without limitation, the Department of Health and Human Services), any state, local, provincial, or other government or quasi-governmental agency, bureau, tribunal, or jurisdictional body; (vii) the use, storage, or disclosure of Protected Health Information, Identity Information, Images, or Customer Content; (viii) any breach by Customer of the BAA; (ix) any breach by Customer of any other agreement with the Company; or (x) any violation or claimed violation of Laws by any of the Indemnitors.

9. Customer Acknowledgements

Customer acknowledges that it is aware of, and hereby assumes, the following risks: (a) data or information (including without limitation the Company Content, Customer Content, Protected Health Information, Identity Information, and Images) on the Website may be subject to eavesdropping, sniffing, spoofing, forgery, spamming, impostering, tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, and contamination (including viruses, malware, worms, and Trojan horses) causing unauthorized, damaging, or harmful access and/or retrieval of such information and data on or via the Website; and (b) data or information on the Website may be subject to other security or privacy hazards.

Customer further acknowledges that its operation and administration of the Customer Website may require the publication of legal documents, including without limitation terms of use and privacy policies (together, “Terms of Use“); in publishing Terms of Use, the Company may provide templates for Customer’s use for informational purposes only. The Company hereby disclaims any and all liability or loss arising from Customer’s implementation of Terms of Use provided by the Company, and the Company makes no warranties with respect to the accuracy or sufficiency of the Terms of Use it provides to Customer. Customer acknowledges that the Company is not an attorney for Customer and understands that the provision of Terms of Use is an important legal consideration that may require review from its own legal counsel.

10. No Unlawful Activities

BMI does not routinely monitor the Customer’s use of, or access to, the website building & hosting software, the SaaS Site, the Website, the Equipment, or any violation by Customer of these Terms, the BAA, or applicable Laws, and the Company undertakes no responsibility to do so. If the Company becomes aware that Customer’s use of, or access to, the website building & hosting software, the SaaS Site, the Website, or the Equipment may violate these Terms, the BAA, or applicable Laws, or may be inappropriate (as the Company determines in its sole discretion), the Company may take any responsive actions it deems appropriate, without giving notice to Customer. Such actions may include, but shall not be limited to, temporary or permanent removal of Customer Content, Protected Health Information, Identity Information, and Images and the immediate suspension or termination of access to and use of the website building & hosting software, the SaaS Site, and the Customer’s Website. The Company shall not have any liability to Customer or to any other party for having taken any such responsive actions. The foregoing actions are not the Company’s exclusive remedies for Customer’s breach of these Terms, the BAA, or applicable Laws, and the Company may take any other legal or technological action that it (in its sole discretion) deems to be appropriate. The Company reserves the right to investigate suspected violations of these Terms, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on the Customer’s Website and the Equipment. During an investigation, the Company may suspend access to the Website and/or remove material which may (in the Company’s determination) violate these Terms, the BAA, or applicable Laws, without giving notice to Customer. Customer hereby authorizes the Company to cooperate with law enforcement authorities in the investigation of suspected criminal violations, and system administrators at other internet service providers or other network or computing facilities in order to enforce these Terms and the BAA. Such cooperation may include the Company providing the username, IP address, or other identifying information about Customer and any of its employees and Permitted Contractors, and any user of Customer’s Website.

11. Business Associate Agreement

BMI and Customer agree to all of the terms, conditions, provisions, and obligations that are set forth in the BAA. The BAA is expressly made a part of these Terms, and is incorporated herein by reference.

12. Copyright / Trademark Policy

12.1        Digital Millennium Copyright Act (DMCA)

The DMCA provides recourse to those who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If Customer receives a notice from a third party alleging copyright infringement, Customer shall promptly forward that notice to the Company, and the Company may or may not, in its discretion subject to applicable law, remove the content or access to it. The notice must include the following information for the material to be removed:

(a) Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

(b) Identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Services are covered by a single notification, a representative list of such works);

(c) Identification of the material that is claimed to be infringing or the subject of infringing activity and information reasonably sufficient to allow us to locate the material on the Services;

(d) The name, address, telephone number, and email address of the complaining party;

(e) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner or the law; and

(f) A statement that the information in the notification is accurate and is given under penalty of perjury, and that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If Customer believes in good faith that a notice of copyright infringement has been wrongly issued, the DMCA permits the Company and/or Customer to send a counter-notice to the notifying party. Notices and counter-notices must meet current statutory requirements imposed by the DMCA; see http://www.copyright.gov/ for details. Notices and counter-notices under the DMCA, as well as all other communications addressed to us relating to these Terms of Use, should be sent SRL Group, Big Magic., Inc., 211 Warren Street, Newark, NJ 07103. The Company strongly recommend that you consult your legal advisor before filing a notice or counter-notice. Also, please be aware that penalties may apply for false claims under the DMCA.

12.2        Trademark and Other Proprietary Rights

In the event Customer receives a notice that content on the Customer’s Website infringes on trademark, trade secret, rights of privacy, rights of publicity, or any other proprietary right of a third party, Customer shall promptly notify the Company of such notice, and the Company may or may not, in its sole discretion, remove that content from the Website.


13. General Provisions

These Terms evidence the complete understanding and agreement of the parties, and supersedes and merges all previous proposals of sale, communications, representations, understandings and agreements, whether oral, written, or via any other medium between the parties with respect to the subject matter hereof; except that any prior written agreements between the Company and Customer that pertain to matters that are not the subject of an Order shall remain in full force and effect, and shall be binding on the Company and Customer in accordance with their terms. These Terms may be modified from time to time by the Company, at which time the Company will notify Customer of such modifications and provide a complete copy of the modified terms. Customer and the Company agree to accept the terms as modified and delivered. If Customer does not agree to modified terms, Customer shall cease using the SaaS Site and the website building & hosting software, and shall terminate its engagement with the Company. These Terms and performance hereunder shall be governed exclusively by the substantive and procedural laws of the State of Delaware, without giving effect to principles of conflict of laws. The Company and Customer agree that the sole and exclusive jurisdiction and venue for any litigation arising from or relating to these Terms and the BAA or the subject matter hereof or thereof shall be a federal or state court in the State of Delaware. Customer may not assign any of its rights, duties or obligations under these Terms to any person or entity, in whole or in part, whether by assignment, merger, transfer of assets, sale of stock, operation of law or otherwise, and any attempt to do so shall be deemed null, void and of no legal force or effect. The Company may assign any of its rights, duties and obligations under these Terms and the BAA to any other party. These Terms shall apply to, inure to the benefit of, and be binding upon the parties and upon their permitted successors and assigns. Any notice provided pursuant to these Terms, shall be sent by email to the other party at the email addresses set forth in the Order. All provisions of these Terms relating to the Company’s proprietary rights, disclaimers, limits of liability, confidentiality, Customer’s actions upon termination, payment of fees and taxes, and indemnification by Customer shall survive expiration or the termination of these Terms for any reason. The Company may use the name of and identity of Customer as a client, in advertising, publicity, or similar materials distributed to prospective clients of the Company. The waiver or failure of either party to exercise any right in any respect provided for herein shall not be deemed a waiver of any further right hereunder. Nothing in these Terms shall be deemed or construed to create an agency, partnership, or joint venture between the Company and Customer. Neither party shall have any responsibility to the other if it is unable to perform any of its obligations under these Terms or to enjoy any of its benefits because of, or if interruption of access to or use of the website building & hosting software, the SaaS Site, or the Website is caused by, a Force Majeure Event. Unless otherwise specified in these Terms, the rights and remedies of the Company set forth in these Terms are not exclusive and are in addition to any other rights and remedies available to the Company at law or in equity. In case of Customer’s breach of any provision of these Terms or the BAA, the Company shall be entitled to recover all of its expenses and costs of collection (including attorneys’ fees) from Customer. The fees and other charges specified in these Terms do not include taxes. If the Company is required to pay any federal, state or local sales, use, property or value added taxes based on the SaaS Right, or on the Company’s hosting of Customer’s Website, the taxes shall be separately billed to Customer and Customer shall be solely responsible for payment of such taxes. The Company shall not pay any interest or penalties incurred due to late payment or nonpayment of such taxes by Customer.

14. Definitions

Access Codes means codes, passwords, and other security steps that secure the Customer’s access to and use of the SaaS Site, the Website, and the Content Management System.

Affiliatemeans with respect to a Person, another Person, directly or indirectly, through one or more intermediaries, controlling, controlled by, or under common control with the Person in question.

Confidential Informationmeans: (a) the source code to, and object code of, the website building & hosting software, the SaaS Site, the Content Management System, and the Website; (b) all of the Company’s processes, methods, know-how, ideas and concepts embodied therein and all rights to patents, copyrights, trademarks, trade secrets and other intellectual property rights inherent therein and/or appurtenant thereto; (c) the Company Content; and (d) all copies, derivatives, and compilations of each of the foregoing.

Content Management System means a software application that can allow Customer to edit, change, modify, add to, and remove the Company Content and Customer Content for display on the Website.

Customer Content  means: (1) information about Customer and its business that is to be depicted on the Customer’s Website or used by Customer in connection with the Content Management System in textual, still image, video, graphical, or any other format; and (2) Protected Health Information.

Company Contentis defined in Section 3.1.1.

Effective Date means the date that Customer signs and/or agrees to be bound by these Terms.

Equipment means computing devices, desktop computers, notebook computers, tablet computers (including without limitation iPads), wireless and handheld computing devices, cellular smart phones (including without limitation iPhones and Android phones), servers, networking equipment, telecommunications and other hardware, and operating system and firmware applications relating thereto, that are used by Customer or its employees or Permitted Contractors.

Error means any reproducible failure of the website building & hosting software to function; except that a failure to function shall not be considered an Error if it results from (i) the misuse, improper use, alteration, or damage of the website building & hosting software or the SaaS Site, or any part thereof, by or in behalf of Customer; (ii) causes outside of the Company’s reasonable control; or (iii) a Force Majeure Event.

Force Majeure Event means an Act of God; natural disaster; fire; casualty; flood; earthquake; war; act of terrorism; strike; lockout; epidemic; destruction of facilities; civil unrest; riot; insurrection; actions or decrees of governmental bodies; communications interruptions or failures (including, without limitation, interruptions, failures, downtimes, slowdowns, or delays of the connectivity located at, or connected to, Customer’s offices), and energy line or Internet service interruptions or failures (including, without limitation, interruptions, failures, downtimes, slowdowns, delays, brownouts, and blackouts of the energy line or Internet service located at, or connected to, Customer’s offices).

Laws means all laws, rules, regulations, ordinances, orders, judicial decrees, and statutes by all federal, state, local, provincial, or other government or quasi-government agency, bureau, tribunal or jurisdictional body.

Permitted Contractors means an individual or entity that has been engaged as an independent contractor by Customer or Customer’s affiliates.

Permitted Use is defined in Section 2.5.

Person means a natural person, partnership (whether general or limited), trust, estate, association, corporation, limited liability company, custodian, nominee or any other individual or entity (in its own or any representative capacity).

Protected Health Information is defined in the BAA.

SaaS means the use of a software application by means of hosted software-as-a- service (commonly known as cloud computing).

SaaS Right means the limited right, on a non-exclusive and non-transferable basis, to access and use the website building & hosting software on a SaaS basis via the SaaS Site, solely for the Permitted Purpose.

SaaS Right Fee is defined in Section 2.2.

SaaS Site means the secure website maintained and hosted by or on behalf of the Company, on which website Customer may access and use the website building & hosting software. The Company shall inform Customer of the Internet URL address of the SaaS Site. The Company may change the Internet URL address from time to time, in which case the Company shall inform Customer of the changed address.

Term means the period of time commencing on the Effective Date and ending on the date that these Terms are terminated.

Warranty Period is defined in Section 2.6.

Website means the secure website maintained or hosted by or on behalf of the Company, on which website the Customer’s Website is displayed. The Company shall inform Customer of the Internet URL address of the Website. The Company may change the Internet URL address from time to time, in which case the Company shall inform Customer of the changed address.

 

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